- SALARY:NONE
- Richardson, Texas
Richardson, Texas
OUR IMPACT
Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
Marcus by Goldman Sachs
The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
Marcus is looking for a Complaints Contributing Analyst. The Complaints Contributing Analyst will work closely with Team Leaders, Ops Managers, Senior Management and Compliance to resolve escalated and regulatory Customer Complaints within defined Service Levels.
HOW YOU WILL FULFILL YOUR POTENTIAL
Job Summary and Responsibilities
- Develop and maintain a high level of knowledge across US Deposits Savings products and Servicing teams
- Collaborate cross-departmentally with subject matter experts to triage issues appropriately and resolve issues
- Handle escalated customer complaints with the utmost level of professionalism and respectfulness
- Analyze data and reports to identify root causes and trends
- Actively engage and participate in process improvement and change initiatives
- Work closely with Compliance to ensure a seamless customer experience, including telephone outreach
- Provide accurate, consistent, and timely responses and explanations to escalated issues
- Learn to teach and train others while executing personal tasks
- Assists Leadership with reporting, audits, and approvals
- Performs additional duties as assigned by management
- Opportunities for high levels of responsibility and advancement
Basic Qualifications
- Associate or Bachelor degree or equivalent military experience
- Excellent verbal and written communication skills required
- Working Customer Service experience is required
- Good time management skills and ability to work independently
- Able to handle a high volume of work in a fast-paced environment
- Have a positive attitude, strong work ethic and a sense of urgency
ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more https//www.goldmansachs.com/careers/footer/disability-statement.htmlThe Goldman Sachs Group, Inc., 2023. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity