US-TN-Memphis-Memphis
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Virtual Financial Advisor-2304098
Description
Job Summary
Under limited supervision, uses specialized knowledge and skills obtained through experience, specialized training or certification to provide all levels of financial services in a team environment to associates or clients of the company by combining the traditional roles of the Financial Advisor and Service Associate. Fosters and assists in the development of relationships with new clients in a call center environment. Assists associates or clients over the phone on a non-advisory basis by executing unsolicited orders.
Essential Duties and Responsibilities
Coaches and mentors less experienced Investment Central associates. |
Works in cohesion with other Virtual Financial Advisors to oversee over $6 billion in client assets to ensure proper |
processes and procedures are integrated and aligned with business practices to mitigate risk to the business. |
Provides escalated support and guidance in dealing with client portfolios and various customer queries. |
Informs appropriate management about issues with client accounts that may involve or expose the business to potential liability. |
Assists management to implement adequate controls and quality assurance processes to address potential liability. |
Keeps abreast and maintains working knowledge of current Capital market news and how that can impact our client accounts. |
Researches, interprets and translates investments within portfolios and educates clients based on proper asset allocation and modern portfolio theory. |
Addresses sensitive client issues surrounding AML or other Supervisory alerts generated by the firm. |
Understanding complex business models and constantly evolving practices. |
Assists clients, branches, advisors and back office operations with general questions on all aspects of our business and intertwined departments. |
Assists in sales practices, oversight of the account opening process, the execution of client unsolicited orders and offering guidance/supervision in relation to other associated sales practice activities and requirements. |
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Manages, reviews, and approves all clients' activity. Educates and guides our clients regarding services and products offered. |
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Establishes and manages client brokerage accounts while maintaining complete client information in accordance with internal and external regulations. |
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Proactively contact clients to review portfolios, complete Investment Policy Questionnaire and provide information on investments and make suitable recommendations. |
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Work to acquire additional assets that the client may have held away from the firm. |
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Places various trades including large volume trades while performing due diligence and mitigating risk to the business. |
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Ensures firm and regulatory policies are followed within compliance standards. |
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Performs other duties and responsibilities as assigned. |
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Qualifications
Knowledge, Skills, and Abilities
Advanced Knowledge of
Concepts, practices and procedures of securities and banking industry.
Skill in
Organizational and time management skills sufficient to prioritize workload, handle multiple tasks and meet deadlines.
Ability to
Use effective oral and written communication skills sufficient enough to interact effectively and guide clients, financial advisors, and back office staff on various operational issues.
Educational/Previous Experience Requirements
Bachelor's Degree (B.A. / B.S.) in a related discipline and a minimum of four (4) years of experience in the financial services industry.
Licenses/Certifications
SIE required provided that an exemption or grandfathering cannot be applied.
Raymond James Guiding BehaviorsAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firms core values of client-first, integrity, independence and a conservative, long-term view.We expect our associates at all levels toAt Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Job
Customer Service
Primary Location
US-TN-Memphis-Memphis
Other Locations
US-FL-St. Petersburg-Saint Petersburg
Organization
Private Client Group
Schedule
Full-time
Shift
Day Job
Travel
Yes, 10 % of the TimeEligible for Discretionary BonusYes#LI-JM1
