Vanguard is not offering visa sponsorship for this position.About the RoleDo you love to get into the nitty grittybut alsostep back andthink big? Do youhave a passion for human-centered design and uncovering user needs?Are you an advocate for research and excited to bringothers along for the ridein a fast-paced, highly autonomous setting?Then wecan'twait to meet you!Werelooking for expert user experience researchers with a broad range of skills in qualitative and design research methods, as well as usability testing andproficiencyin quantitative methods.Thisparticular roleis equivalent to a UX researcher or senior UX research role as found in other organizations.Join Vanguards diverse and growing team of UX researchers and work cross-functionally with product,designand development teams to build world-class experiences for our clients. As part of the Vanguard UX research teamwithin our Client Experience & Digital group,youllhelp your peers understand how people think and feel about investing, retirement and money.We have labs focused on improving onboarding,investingandadvisedexperiences, as well as our mobile app, secure site, search, security, and more.In this role, youwillWork closely withproductteamsas an embedded lab team membertoidentifyand prioritizeresearch topics and questionsMove quickly and efficiently in an agile product development cycle, delivering continuous insights through lean research practicesProvide counsel to product teams on theappropriate researchmethods andstrategy needed to answer critical questionsConduct research using a wide variety of qualitative and quantitative methods as well as human-centered design principlesleveragingsupport from other research disciplines (i.e.dataanalytics) as appropriateWork cross-functionally with software development, design, content strategy, data science, and marketingRepresent the user and communicate research insights and recommendations in compelling and creative ways with team members and senior managementFacilitate research debriefsandbrainstorming exercisesthatutilizedesign thinking approaches to fuel ideation and evaluate product designWhat it takesBA/BS degree in a related field or the equivalent combination of training and experience, with degree inHCI, Psychology, Sociology, Human Factors, Usability, or Information ScienceMA/MS/PhDa plus(or equivalent industry experience)Minimum five years related work experience.Experience working across mobile and desktop web and apps preferredCommand a broad set of qualitative and user-centered design research methods (e.g., usability testing,client interviews, diary study, surveys)Experience using design thinking approaches in product design and researchConversantinquantitative research methodsAbility to ask, as well as answer, meaningful and impactful questionsCompelling communication and presentation skillsAbility tofacilitategroup meetingsand collaboration sessionsExperience using a wide range of user experience research software and tools (e.g., UserTesting.com,Medallia, Qualtrics)Comfortable working through ambiguityin a fast-paced agile environment
Preferred experience
- Specific
- or highly related
- experience in one
- of
- our lab topic areas
- onboarding, investing,
- tax management, cash management,
- robo-advice, human advice, mobile app, secure site, security, help, search
- , or conversational
- UI
- , a plus
Special Factors
Sponsorship
About Vanguard
We are Vanguard. Together, we're changing the way the world invests.
For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you
can
We want to make success accessible to everyone. This is our opportunity. Let's make it count.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement Do the right thing.
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguards core purpose.
Our core purpose To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.