$90,000 - $142,500 Annual
Who we are looking for
The Technical Business Analyst (BA) role is a hands-on,
business-to-technology
Working with a dedicated product manager and multiple engineering teams, the BA will help develop and manage the product roadmap by bringing new capabilities to market with a focus on Platform Observability. The BA role is critical to the development of the platform. Additionally, the BA will work closely with other areas of the organizations such as Front and Middle Office, while developing internal and external relationships that will help drive detailed requirements and prioritization decisions within Observability. The BA will own the requirement analysis and understanding the business and technical needs of Observability to ensure our clients can be
monitored
, observed, and proactively supported by SaaS and engineering teams across Charles River products.
The position is located in Burlington, Massachusetts, USA.
Why this role is important to us
The team you will be joining is part of the Charles River Investment Management Solution (CRIMS), a market leader in providing a comprehensive end-to-end investment management platform covering front, middle and back office. The Charles River IMS platform offers portfolio management, compliance, order and execution management, post-trade processing, data provisioning and management, performance measurement, as well as other key capabilities important to the investment lifecycle. Observability plays a key role in ensuring proactive monitoring, client issue triaging, and UX insights for future product enhancements across all product functionality for all Charles River clients.
What you will
be responsible for
- Thoroughly understand Observability capabilities and relate to the needs of the business
- Collaborate with product managers, engineers, and other stakeholders to understand business needs and technical requirements related to Observability
- Create and
- maintain
- dashboards for engineering and support teams to meet Observability needs
- Elicit, document, and prioritize functional and non-functional requirements for monitoring, logging, tracing, dashboards, and alerting
- Contribute to the roadmap for implementing observability features, considering deployment, scalability, performance, and ease of maintenance
- Manage Agile scrum teams with an eye towards triaging and project management on a cross-functional basis
- Manage cross-functionally with engineering, business, QA, support, and Cloud operations groups to ensure progress and smooth deployments
- Effectively communicate timeline and commitment project milestones, tasks, owners, and risks
- Manage delivery, document, and train relevant parties on your product and components
- Thoroughly understand Observability capabilities and relate to the needs of the business
Qualifications
- Bachelor's Degree in engineering
- , computer science, or equivalent, and/or other work experience in a technical setting
- Experience in product management, business analysis for software systems
- Deep understanding of observability concepts such as logging, tracing, monitoring, RUM, Synthetics, and APM
- Experience with Observability and APM tool such as Dynatrace, ELK, Grafana, or similar
- Experience working with software engineers, support teams, and Cloud operations teams
- Experience working with software vendors
- Experience with non-functional requirements of software technologies
- Experience working with remote teams
- Experience in Financial Services is preferred
- Understanding of understand cloud native services and architecture, SOA, and third-party infrastructure such as Kubernetes, Kafka, and Snowflake is preferred
- Excellent communication and collaboration skills
- Analytical mindset with attention to detail
- Ability to bridge the gap between business needs and technical implementation
- Strong contributor with high motivation, with the ability to take initiative, set priorities and perform tasks with minimal guidance
About State Street
What we do.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product
innovation
we're
making our mark
on
the financial services industry. For more than two centuries,
we've
been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work,
Live
and Grow
. We make all efforts to create
a great work
environment. Our benefits packages are competitive and comprehensive. Details vary in
locations
, but you may expect generous medical care, insurance and savings plans among other
perks
.
You'll
have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility.
We
truly believe
our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome
the candidates
of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value
at
State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift
program
and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at
Salary Range
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.