Chicago, IL

See The Original Here

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

The Asset Servicing, Custody group within Global Fund Services (GFS) is

comprised

of multiple service teams that service over 1,400 client appointed investment manager relationships and over 400 self-managed client relationships in North America.

The Senior Consultant

,-Client Servicing role

reports to the Custody Servicing Manager and

is responsible for

sustaining relationships and

delivering

high-quality

service for

complex

clients

and client appointed IM

relationships

.

This includes

interfacing with internal partner areas to

a

ddress

complex

issues,

leading process improvements for complex clients,

acting as a technical resource for members of the team and a point of escalation for internal and external partners

.

The

Sr. Consultant works with

the

business unit

, operational teams

and clients to understand their needs and

is responsible for

enhancing the client service experience.

Major

Duties/Responsibilities

  • Develop and
  • maintain
  • relationships with
  • complex
  • investment managers, or clients, and internal Northern Trust partners or groups to better understand the needs of the investment manager, or client, and articulate those needs
  • to
  • collaborate on query resolution, process improvements and other service enhancements
  • Understand clients end-to-end process flows, business needs and deliverables, and ensuring adherence to relevant service level agreements.
  • Resolve
  • complex inquiries and es
  • calations
  • where
  • expertise
  • is
  • required
  • to interpret policies, guidelines, and/or processes
  • .
  • Facilitate solutions that ensure operational excellence
  • .
  • Provide leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
  • Build and
  • maintain
  • effective working relationships with key internal and external partners
  • .
  • Interact with various internal partner groups to
  • aid
  • in or
  • facilitate
  • in the resolution of
  • complex
  • issues and inquiries across the many global markets the investment managers or clients invest.
  • Understand market and industry trends and
  • translate
  • to stakeholders.
  • Contribute to
  • the development, maintenance, and adoption of standards as market, policies change.
  • Actively involved in ongoing training for new hires and other members of the service team
  • Analytically and procedurally competent,
  • representing
  • the team on cross-function process or project deliverable.
  • Identify
  • and lead
  • process improvement opportunities, shortcomings, and requirements for
  • complex issues related to
  • clients, or client-appointed investment managers
  • , collaborating
  • across the operations organization to drive outcomes.

The ideal candidate should have a fair amount of the following qualities

  • College degree or relevant work experience in client servicing or asset servicing operations is preferred.
  • Experience in a fast-paced, deadline-oriented environment where adaptability and multitasking are critical for success and development.
  • Intermediate to advanced skills in Excel and PowerPoint.
  • Demonstrated k
  • nowledge of general investment,
  • finance
  • and business concepts, usually
  • acquired
  • through formal education or experience.
  • Extensive custody operations knowledge.
  • Proven experience as a problem solver.
  • Detail-oriented, organized, consultative and analytical, with a proven ability to maintain high levels of service for complex clients
  • Flexibility and comfort with ambiguity e.g. adaptable to change.
  • Excellent communication skills verbal, non-verbal and written
  • Technical knowledge of asset management, custody processes, and process improvement experience is required.

Working with Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

MyHRHelp@ntrs.com

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.