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Description
About this role
Team Overview
BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, from wealth advisors to family offices to endowments and foundations.
About this Role
Looking to join the world's leading Asset Manager? BlackRock's Separately Managed Account Operations team is hiring. Professionals hired into this role will work closely with all relevant internal stakeholders including Operations, Sales, Portfolio Managers as well as external stakeholders such as RIA's, FA's and sponsor platforms to ensure all accounts are accurately and timely billed. The individual will be asked to work diligently and accurately on projects and daily functions, as well as work as part of a team, participating in team responsibilities to bill and maintain Separately Managed Accounts. The ideal candidate can work well individually and in a team. They have a strong attention to detail and can switch easily between different tasks during the day. The candidate is forward thinking and exhibits problem solving skills.
The Retail SMA business is offered within 25+ sponsor platforms and is comprised of roughly 426,000 accounts and $163 billion AUM. The Billing team leads the invoicing of management fees and directs critical change events such as invoicing, fee updates, supplemental billing, refunding, etc within the retail channel. The team synchronizes with internal BlackRock teams (sales, portfolio management, finance, investment operations, accounts receivable and accounts payable) across all regions.
As a team, we deliver predictable and risk-controlled launch and change events by using our knowledge of BlackRock's billing environment and following a structured implementation approach. As a function that sits within BlackRock SMA Solutions team, we pride ourselves on strong client interpersonal skills with a keen focus on the end client experience. We are business partners who play an active and transparent role in delivering an outstanding client experience on behalf of the firm.
Role Responsibility
- Support daily, monthly, quarterly and annual processes within the team's service-level agreement by following procedures and policies
- Mass generate and invoice over 10,000 invoices per quarter and ensure accurate debit of client accounts
- Complete data entry tasks such as setup, terminations, maintenance items, etc. of SMA accounts
- Monitor, review and escalate the accounts receivable process and treasury account while working with internal partners to ensure accuracy of cash application in Oracle
- Work with the SMA business to ensure all one-off exceptions are completed accurately.
- Successfully manage time between day-to-day responsibilities and project involvement
- Identify and drive operational improvement opportunities that lower the risk of errors and increase efficiency for the SMA Billing team
- Collaborate closely with senior management in weekly/monthly meetings
- Ensure continuous process optimization and improvements are in place for a best controlled, risk handled and most cost efficient operations service team
- Build strong relationships across the organization by listening carefully to our internal partners (Sales, Portfolio Managers etc.) and working hard to deliver for the firm and our clients.
- Work closely with clients, consultants, custodians, financial advisors and transition managers as well as key internal partners to ensure the effective coordination of the billing of retail clients
Maintain awareness of industry changes and such impact on SMA Solutions, Blackrock and our clients
Work with Product Marketing, Client Services, and other stakeholders on promotional plans to ensure that strategies are integrated
Experience
- 1-3 years industry experience
- Strong client management and white-glove service skills
- Experience in the investment management/asset management business
- Experience directly or indirectly supporting Retail and Institutional clients
Knowledge of BlackRock's internal processes, products, and fund structures a plus
- Demonstrated ability to successfully deliver on projects and to identify and implement process improvements
- Excellent attention to detail, extremely accurate, communication skills (verbal and written) and well organized
- Ability to operate/prioritize effectively and adhere to tight deadlines and SLAs
- Strong control / risk mitigation mentality with the judgment to raise issues when necessary.
- Knowledge of the following systems Aladdin, APL, Revport, Oracle, Microsoft Office products (Word, Outlook, Excel)
Other
- Travel No
- Direct Reports No
- Licenses No
#EarlyCareers
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy support businesses small and large finance infrastructure projects that connect and power cities and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit
www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
Job requisition #
R242131