• Malvern, Pennsylvania

Malvern, Pennsylvania

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Vanguard is not offering visa sponsorship for this position.

Core Responsibilities

  • Will configure the platform (ServiceNow) to set up new functionality related to HR case management, knowledge management, dashboards, generative AI chatbot + predictive intelligent search capabilities, and guided employee journey workflows.
  • Will be responsible for migrating data and mimicking the set-up from current HR platform (Salesforce) to ServiceNow
  • Will coordinate with several HR leaders across functional areas like talent acquisition, total rewards (compensation & benefits), payroll, performance management, talent development, etc.
  • Will partner with the Employee Experience and HR Contact Center (1Crew) teams to design a future state solution that is easy to use and meets enterprise needs
  • Will build integrations between ServiceNow and other platforms such as the intranet (CrewNet), Human Capital Management Tool (Workday), Learning Management Platform (Degreed), Finance (Oracle), and Facilities (PlanOn).
  • Will maintain the security and access to the platform

Qualifications

  • Previous ServiceNow implementation experience, preferably HR Service Delivery (HRSD) with case + knowledge management, virtual and live agent chat, employee journeys/workflows, and Employee Center Pro
  • Minimum of four years related work experience, with at least two years of development experience.
  • Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you

can

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguards core purpose.

Our core purpose To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.