- Southfield, Missouri
Southfield, Missouri
Senior Trading Support Associate | Southfield, MI-2401326
Description
Hybrid Work Environment
40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.
8am-5pm ET (730am-430pm CT)
Hours
Job Summary
Under limited supervision, uses intermediate knowledge and skills obtained through experience and/or training to provide support to branches, advisors and other trading groups in specific trading activities within an assigned functional area. Serves as a resource to advisors in resolving routine to intermediate problems and issues. Extensive contact with internal and external customers is required to identify, research, and resolve problems.
Essential Duties and Responsibilities
Manually facilitates trade order processing when required.
Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
Facilitates the price adjustment and trade correction process.
Ensures trades are confirmed and researches and resolves unconfirmed trades.
Reviews trade problem, analyzes and interprets data and determines appropriate corrective action.
Contacts internal and external customers to resolve trading problems.
Maintains currency in trading policies and procedures.
Provides trading support to financial advisors and responds to inquiries regarding fund suitability, products and services.
Establishes and maintains periodic orders. Resolves periodic order issues, cancels and corrects as needed.
Ensures trades are receiving appropriate breakpoints/sales charges.
Reviews, uploads and researches rejects on bulk trades for discretionary accounts, works with advisor to reprocess as needed.
Coordinates and processes share class conversions, works with both internal and external departments and funds companies to ensure successful conversions.
Ensures that all the varied and complex fund family rules and procedures are adhered to, and that the firms regulatory obligations are met.
Processes various trade related reports and utilizes tools including trade related databases and 3rd party applications.
Researches and corrects Asset Management Services portfolio rebalance issues.
Provides Inbox support.
Performs other duties and responsibilities as assigned.
Qualifications
Knowledge, Skills, and Abilities
Knowledge of
Intermediate investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities.
Principles and practices of customer relations and communications.
Accounting principles.
Front-end system used in assigned functional area and its relationship with account history.
Excel, Word, Outlook and other applications as needed.
Skill in
Identifying financial events that affect orders.
Reconciling and correcting transactions.
Updating and maintaining information systems.
Handling a high volume workload, phone calls and various other requests within specified timeframes.
Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.
Ability to
Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
Read, interpret, analyze and apply transaction information.
Analyze and solve problems.
Communicate effectively, both orally and in writing with associates, and internal and external customers.
Work independently with limited direction as well as collaboratively within a team environment.
Handle stressful situations and provide a high level of customer service in a calm and professional manner.
Interpret and apply policies and identify and recommend changes as appropriate.
Establish and maintain effective working relationships at all levels of the organization.
Perform basic/intermediate levels of research.
Educational/Previous Experience Requirements
Associate's Degree (A.A.) and/or a minimum of three (3) to five (5) years of experience in the financial services industry.
~or~
Any equivalent combination of education, experience and/or training approved by Human Resources.
Licenses/Certifications
None required.
Raymond James Guiding BehaviorsAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firms core values of client-first, integrity, independence and a conservative, long-term view.We expect our associates at all levels toAt Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Job
Operations
Primary Location
US-MI-Southfield-Southfield
Organization
Operations & Administration
Schedule
Full-time
Shift
Day Job
Travel
No#LI-DR1