• Hyderabad

Hyderabad

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Description

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Key Responsibilities

  • Troubleshooting & Incident Management
  • Manage and Lead service restoration/recovery of applications.
  • Ability to drive production incident bridge calls for P1 and high priority P2 incidents.
  • The ability to assist team with troubleshooting efforts log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure)
  • Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.
  • Assess & recommend solutions for permanent fixes to improve application stability and resiliency.
  • Review production related changes upon risk assessments.
  • -Should be open to learn new technologies/tools.
  • Very Good Working knowledge on the ITSM processes.

Required Qualifications

  • Bachelors/Master degree in Computer Science/Information Systems or equivalent.

Person should have above qualifications and 2 -7 years of experience in relevant disciplines including

  • 2-7 years of relevant experience.
  • At least 2 years of 24x7 production support experience required.
  • At least 2 years of experience with two or more technologies listed below
  • Core-JAVA
  • Linux/Unix
  • Oracle/SQL Server
  • Service Now
  • Informatica Power Center
  • AWS Fundamentals
  • UNIX Scripting
  • ITIL Understanding
  • Docker
  • Kubernetes
  • AWS RDS and other managed services
  • Experience using application and/or Infrastructure monitoring tools- Splunk/Sumologic/Datadog/Grafana/Kibana
  • Demonstrate strong analytical, problem solving and debugging skills.
  • Availability outside of normal business hours to provide after hour or on-call support to solve high impact incidents/problems.
  • Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels.

Candidates who have used following tools (or have familiarity with below) will have added advantage

Preferred Qualifications

  • Hands on experience in Cloud administration and Devops tools is a plus
  • Hands on experience in supporting applications hosted on AWS and AWS Managed Services.
  • Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus.
  • Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus.
  • ITIL framework certification is a plus.
  • Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firms focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. Youll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

About Our Company

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

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India Business Unit

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