- SALARY:NONE
- LOCATION:NONE
About this role
Wells Fargo is seeking a passionate candidate responsible for reviewing actions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.
In this role, you will
- Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
- Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
- Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
- Assist in development and design of product specific databases
- Review and score work Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
- Monitor quality assurance programs and processes to identify gaps and risk assessment Design and conduct training for as needed Provide coaching to staff and track performance expectations and results
- Make final scoring decisions on disputes which impact quality results Interact with staff and business partners to promote team work and departmental effectiveness
- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
- Use process expertise to resolve escalated complex issues, in a timely manner.
- Provide feedback and present ideas for improving or implementing processes.
- Perform complex operational and customer support initiatives within Operations functional area.
- Understand and adhere to functional policies and procedures.
- Apply operational skills and expertise to perform work and action requests.
- Provide subject matter expertise and guidance to stakeholders.
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
- Interact with internal customers and provide quality service.
- Receive direction from managers and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
- Utilize HR online tools to research employee information.
- Highly detail oriented with a high level of accuracy, meeting internal deliverables.
- Strong prioritization and follow-up skills
- Demonstrated experience establishing and maintaining effective working relationships.
- Strong problem solving and analytical skills ability to identify, analyze and solve problems Demonstrates strong communication skills, consistently positive, friendly, articulate speaker who has interpersonal skills.
Required Qualifications
- 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
- Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education.
Desired Qualifications
- Experience of around 2-4 years in working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures.
- Basic Microsoft Office Skills to include Word, Excel, Outlook, and basic reporting tool.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Hands on experience in Workday & Service Now
- Demonstrated ability to work with leaders and team members at all levels and across functional lines.
- Demonstrated effective verbal and written communication skills.
- Advanced excel and reporting.
- Demonstrated customer service skills with a strong ability to handle difficult stakeholders inquiries.
- Flexible shift timings, tentatively 530 PM to 230 AM
- Onsite work policy compliance.
Posting End Date
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in USAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit
Disability Inclusion at Wells Fargo
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our