About this role
Wells Fargo is seeking a...
In this role, you will
- Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
- Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
- Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
- Work independently to make recommendations for support function by providing support and leadership
- Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
- Collaborate and consult with team leaders in developing project plans, policies and procedures
- Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Required Qualifications
- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
Desired Qualifications
Essential Skills
- 10+ years of overall experience with 6+ years in Product Manager in Banking and Financial Services domain.
- 5+ years of experience in one or a combination of the following digital customer experience, digital product/program management, digital platforms, or digital consulting
- Experience in Customer Experience Roadmap principles with exposure in Consumer Banking Operations
- Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
- Ability to articulate complex concepts in a clear manner
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams
- Ability to manage process discovery, process modeling, and process improvement activities
- Ability to negotiate, influence, and collaborate to build successful relationships
- Ability to synthesize complex analytical findings into executive level communications
- Ability to synthesize data to form a story and align information to contrast or compare to industry perspective and historical business trends
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to present and communicate effectively thru remote virtual tools like Skype/Lync, WebEx
- Knowledge and understanding of online authentication, authorization, fraud, or security
- Solid creative and strategic thinking skills
- Strong analytical skills with high attention to detail and accuracy
- Quantitative or qualitative data analysis experience
- Process improvement experience
- Agile and Jira experience in large, regulated organizations
Posting End Date
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in USAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit
Disability Inclusion at Wells Fargo
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our