Job Summary
Job Description
What is the opportunity?
Global Functions Technology (GFT) is part of RBC's Technology and Operations division. GFT's impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. As a Senior Application Support Analyst, you will coordinate production support activities for major systems and related subsystems to ensure the integrity of computer-generated data. Will apply your experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
What will you do?
Special Conditions
Rotational after-hours & weekend support is required
Support personnel are required to carry cell phone when on call.
- Investigates, resolves, and reports on medium-to-highly complex technical issues requiring business application understanding.
- Works closely with our business partners to understand priorities and impact, provides timely and accurate reports to management and end-users on status of critical systems processes and reports.
- Proactively identifies and acts on emerging issues (and works with development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
- Is able to learn about multiple applications and technologies and how they interact in order to provide cross-function support. An understanding of how legacy and emerging technologies integrate is required.
- Makes recommendations on process improvements and enhances system and support documentation.
- Actively participates in Agile development projects to represent the interests of maintaining production application stability and adhering to production readiness standards. Your participation would ensure that projects follow RBC standards for production controls and support is provided for system integration testing, code promotions and development effort.
- Work on IT risk deliverables participate in DR exercise, DR planning and design interacting with various auditors and ensure applications in our portfolio function according to published RBC IT Risk Standards.
- Perform some of the above responsibilities after hours and on weekends on a rotational on-call basis.
What do you need to succeed?
Must have
- Operating systems experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. UNIX experience is required. Shell scripting the ability to read, understand, modify, and write non-trivial UNIX shell scripts is preferred.
- Relational databases working knowledge of relational database concepts and how to interact with databases using SQL is required.
- Job scheduling software knowledge of how to create and modify job schedules using job scheduling software is required, as most of the applications we support are run using advanced job scheduling software.
- Data transformation a lot of the applications we support depend on getting files of varying formats loaded into relational databases for further processing. An understanding of how these ETL tools work will be of significant benefit in this position. An understanding of or interest in working with related technologies such as DataStage and Apache Hive would also be of benefit.
- Security a foundational understanding of sound operating system and file system security practices on the UNIX and Windows platforms would be an asset.
Nice-to-have
- Ideal candidate would possess some business knowledge in Capital Markets arena as it is often essential to be able to express technical issues in business terms, and vice-versa.
- Being familiar with incident management and ITIL process workflows will make you a better candidate for this position.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
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and Equal Opportunity Employment
nclusion
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