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Job Summary

Job Description

What is the opportunity?

Client Services Support plays a crucial role in meeting the business' core strategic objectives, ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions. Client Services Support drives the efficiency and consistency of standards and controls for Client Lifecycle Management including Client Qualification, Client Onboarding, Changes to Control, Ownership & Benefit and Periodic AML reviews in multiple jurisdictions. This team is the primary contact for Client-facing teams, providing guidance and support in respect of all new and existing client lifecycle management requests. Your responsibility is to provide advice in respect of client lifecycle management processes and key Client Due Diligence Policy requirements to minimise error rejection rates and ensure a seamless client lifecycle management experience for clients.

What will you do?

  • Act as the primary point of contact for all client due diligence queries, providing advice and guidance in relation to client lifecycle documentation and client due diligence.
  • Review client lifecycle cases for all legal entity types adhering to the relevant regulatory, compliance and business requirements.
  • Provide coaching and support to other team members in the review of client lifecycle cases for complex structures.
  • Provide advice, training, and ongoing coaching to the Client-facing teams in respect of client lifecycle management and the relevant policies and procedures including AML, KYC and client due diligence, source of wealth, country connectivity & acceptable client profile.
  • Act as a point of escalation for issue management / dispute resolution and validation of non- routine enquires.
  • Provide advice & guidance to Client-facing teams regarding ordering external due diligence reports review external reports and advise on potential mitigation of any issues with the relevant Relationship Managers and Business Heads.
  • Perform AML/KYC due diligence checks on new and existing clients and assess client files for politically exposed persons. Provide guidance on high-risk client submissions to the relevant governance committees and attend as required.

What do you need to succeed?

Must-have

  • Proven experience and excellent understanding of client due diligence, KYC and AML compliance.
  • Ability to manage stakeholder expectations and handle conflict.
  • Strong sense of accountability and ownership over quality.
  • Ability to prioritise and make decisions in a fast-paced environment.
  • Strong analytical skills and attention to detail.
  • Ability to effectively support Senior Managers and Client Lifecycle.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities.
  • Opportunities to work with the best in the field.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Flexible working and hybrid options fully supported.

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I

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nclusion

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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