US-FL-St. Petersburg-Saint Petersburg
SCCM/Tanium Analyst, Systems Administration-2401292
Description
Acts as primary support and central point of contact on large or multiple systems with significant impact across the firm. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems. Is able to integrate domain knowledge with an understanding of financial services standards and practices. Is the primary on complex or escalated issues and may provide direction and guidance to junior team members. Applies specialized business knowledge and technical skills to significant deliverables and projects that involve multiple IT departments, business units and have enterprise impact. Handles complex problems independently and demonstrates analytical thinking. Is able to make judgements and recommendations based on the analysis and interpretation of data.
This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following office locations St. Petersburg, FL Southfield, MI.
Job Summary
Essential Duties and Responsibilities
Qualifications
Knowledge, Skills, and AbilitiesProject ManagementExcellent verbal and written communicationFully understand the needs of the end userAbility to translate end users' needs into application packaging/development and deployment projects, and deliver requested solutionHigh InitiativeExcellent organizational skillsAttention to detailAbility to work in a team-oriented collaborative environment and independentlyPossess and demonstrate excellent time management skillsCustomer focused attitudeExcellent analytical skills to identify, research and resolve complex system issuesConceptual thinkingITIL ProcessesProblem escalation and resolutionSkill inIdentify and understand issues, problems and opportunities compare data from different sources to draw conclusions.Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.Use effective approaches for choosing a course of action or developing appropriate solutions recommend or take action that is consistent with available facts, constraints and probable consequences.Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas remains current with developments and trends in areas of expertise.Develop and use collaborative relationships to facilitate the accomplishment of work goals.Make internal and external clients and their needs a primary focus of actions develop and sustain productive client relationships.Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.Educational/Previous Experience RequirementsEducation/Previous ExperienceMinimum of a Bachelor's degree in Computer Science, MIS or related degree and 1-2 years of relevant experience in systems or application administration or combination of education, training and experience.Technical SkillsTanium Enterprise Endpoint Management tool - mainly Tanium Deploy Module for managing application deployments or comparable systems management tool such as Microsoft Endpoint Configuration Manager (formerly System Center Configuration Manager/SCCM)Chocolatey for Business (nice to have)Scripting PowerShell, Python, Batch and command lineApplication packaging using InstallShield (preferred), WISE and/or WinRARKnowledge on how to build Windows installers and removals for enterprisePassive and silent switchesKnowledge of Windows installer best practicesVersion control managementUnderstanding of OS and registryServer and workstation Windows Operating Systems (32-bit and 64-bit)Windows ADGroup PolicyProcess automationTesting methodologiesAdvanced troubleshooting skills root cause analysisFundamental networking concepts (LAN, WAN, TCP/IP, DNS, DHCP, WINS)Virtualization concepts (servers and desktops)Experience (at least 2 years of experience)Tanium Enterprise Endpoint Management tool within a multi-site, 1000+ node environmentApplication packaging and deployment using Tanium Deploy module ORMicrosoft Endpoint Configuration Manager (formerly System Center Configuration Manager/SCCM)Scripting PowerShell, Python, Batch and command linePatch Management for 3rd party applicationsNetworking conceptsActive Directory, Group Policy and FirewallsTroubleshootingWorkstation, server and virtual desktop/server environment supportService Management experience based upon ITIL practices Service Now preferredSupport of Windows Server and PC Operating SystemsRaymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firms core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to
At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Job
Technology
Primary Location
US-FL-St. Petersburg-Saint Petersburg
Other Locations
US-FL-Clearwater-Clearwater, US-FL-Tampa-Tampa, US-FL-St. Petersburg-Saint Petersburg, US-MI-Southfield-Southfield
Organization
Technology
Schedule
Full-time
Shift
Day Job
Travel
NoEligible for Discretionary BonusYes#LI-SA1