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Fiduciary Trust International, the HNW division of Franklin Templeton, is hiring a Retirements Associate / Relationship Associate (HNW Custody) to work in our St. Petersburg, FL location on a hybrid basis, approximately one day per month. The RA serves as a primary point of contact for clients' daily requests and is responsible for clients' satisfaction with the service level and client data
integrity.
Primary Responsibility is Client Administration for Retirement Accounts
The RA serves as subject matter expert for the organization regarding all retirement account policies, procedures, compliance, and IRS regulations.
- Process account closings, transfer documents and coordinate outbound transfers
- Review account opening contracts and required documents
- Provide oversight of IRA policies & procedures
- Responsible for completeness and integrity of client data on accounting platform
- Assist Relationship & Portfolio Managers with various aspects of account administration
- Process Charitable Contributions and IRA Contributions
- Execute daily account administration activities, process clients' instructions, and follow through with involved parties
- Process Required Minimum Distributions / IRA Withdrawals
- Coordinate processing of tax withholding
- Place trade orders on behalf of portfolio managers
- Prepare fee adjustments letters and update fee events
- Monitor daily cash overdrafts, and apply cash receipts and wire transfers to cover overdrafts
- Regularly speak with HNW and UHNW clients and respond to clients' tax questions
Additional Responsibilities include Client Management
- Communicate retirement account legislation changes or updates to appropriate departments
- Understand client satisfaction levels, identify and solution client's concerns
- Participate in client meetings at the discretion of Portfolio Manager
QUALIFICATIONS
- Bachelors degree in business related field preferred
- 5+ years of relevant financial services industry experience
- IRA and Defined Contribution knowledge and experience
- Prior Retirement Services / IRA regulatory and compliance oversight experience
- Prior client relationship experience
Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to work well independently and effectively in a hybrid / remote environment must be able to self-manage time and be available during normal business hours
- Good interpersonal skills with the ability to function effectively in a team environment
- Ability to manage challenging external clients and special situations
- Ability to effectively prioritize and adapt to changing workloads and deadlines
- Strong analytical ability
Problem Solving and Decision Making
- Work is performed with minimal direction
- Must be able to demonstrate a strong ability to identify, analyze and solve issues in a timely manner within the department and company guidelines
- Ability to anticipate service level issues and proactively escalate
Compensation Range Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $65K-70K base pay plus an opportunity to earn a discretionary bonus. Actual salary offered will depend on several factors, including the candidate's experience and skill level.
#LI-US
#Hybrid
#Associate
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.
Highlights of our benefits include
- Three weeks paid time off the first year
- Medical, dental and vision insurance
- 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
- Employee Stock Investment Program
- Tuition Assistance Program
- Purchase of company funds with no sales charge
- Onsite fitness center and recreation center*
- Onsite cafeteria*
*Only applicable at certain locations
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.