• SALARY:NONE
  • Saint Petersburg, Florida

Saint Petersburg, Florida

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Process Analyst-2401405

Description

Hybrid Work Environment

40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.

Job Summary

As a member of the Business Process Improvement (BPI) team, the Process Analyst plays a key role in projects to develop automated solutions for targeted processes. Working under limited supervision and with a high level of autonomy, this individual will contribute to all phases of process re-engineering projects, bringing an innovate spirit and analytical mind to complex systems and business problems. Extensive contact with internal customers is required to identify, research, and resolve problems.

Essential Duties and Responsibilities

Work hands-on with internal customers and stakeholders to understand business processes

Gather process information through interviews, observations, surveys, and workshops

Facilitate brainstorming sessions to identify opportunities for improvement

Model business processes in Business Process Modeling Notation (BPMN)

Capture and analyze process data to identify problems and establish baseline metrics

Propose recommendations for process improvement by leveraging principles from Lean and Six Sigma

Document business and technical requirements for desired process solutions

Facilitate and participate in user testing to ensure process solutions are accurate and stable

Lead in preparing and delivering user training for process solutions

Provide ongoing support for implemented solutions, including maintenance and enhancements

Qualifications

Knowledge, Skills, and Abilities

Knowledge of

Fundamental concepts, practices and procedures of process improvement analysis

Fundamental concepts, practices and procedures of business process management (BPM)

Fundamental concepts, practices and procedures of robotics process automation (RPA)

Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied

Basic principles of banking and finance and securities industry operations

Core business competencies such as finance, management, accounting, operations, and marketing

Skill in

Business Analysis tools Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, Project Management tools (MS Project), basic database query language usage (SQL)

Modeling processes using BPMN

Eliciting business requirements

Translating process objectives to an implementable process model

Developing instructional and procedural documentation/presentations

Preparing various reports, summaries, surveys and written recommendations

Ability to

Analyze a business function and derive a set of requirements to satisfy a general request

Take personal ownership of issues, following through to issue resolution.

Actively communicate technical and business aspects of work efforts to team members

Mentor other analysts when necessary

Effectively organize and prioritize all tasks and responsibilities

Participate in team projects and activities

Demonstrate flexibility in accepting and adapting to change

Educational/Previous Experience Requirements

Bachelor's degree and six (6) years of relevant work experience.

~or~

Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

None Required.

Raymond James Guiding BehaviorsAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firms core values of client-first, integrity, independence and a conservative, long-term view.We expect our associates at all levels toAt Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Job

Operations

Primary Location

US-FL-St. Petersburg-Saint Petersburg

Other Locations

US-TN-Memphis-Memphis, US-MI-Southfield-Southfield

Organization

Operations & Administration

Schedule

Full-time

Shift

Day Job

Travel

No#LI-SJ1