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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

The opportunity

Support Platform Team in daily tasks

  • Participate in platform upgrades/patching.
  • Maintain and update Platform Support documentation as needed.
  • Follow established change management procedures.
  • Be available to work off-hours and extended shifts if required.
  • Provide On-Call support as part of On-Call rotation within the AEM Platform Team.
  • Proactive ownership of incidents-issues until resolution
  • Logging and tracking identified system problems through resolution.
  • Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
  • Ability to effectively communicate, cooperate, and collaborate.
  • Building effective working relationships with internal and external resources, technology vendors and outsourcing service providers
  • Interfaces with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs.
  • Application Enhancement and Automation
  • Optimize processes and lead process improvement
  • Provide tier 2 support of platforms and processes
  • Participate in and/or lead improvement projects, implementations, and upgrades to information delivery tools and analysis tools.
  • Promotion/Migration of Codes and Packages
  • Participate in Annual Disaster Recovery
  • Implements and manages URL redirections for the websites hosted in AEM.
  • Onboard/Setup new domains in AEM including the configuration of Content Delivery Network and Web Application Firewall
  • Update SSL, SSO, SAML and other required certificates for AEM platform.
  • Configure and monitors logs in AEM.
  • Initiate content synchronization in AEM environments.
  • Participate in Emergency Changes (ECRs) to resolve issues in AEM PROD environments.
  • Proactively make suggestions for improvements based on understanding of availability SLA.
  • Manages and monitors DEVO logs for AEM Platform Level.
  • Provide User Support Services
  • Create and track user requests via JIRA and ServiceNow
  • Update existing JIRA/ServiceNow tickets
  • Keep JIRA Dashboard updated
  • Produce weekly status updates
  • Provide Consulting services
  • Analyze business enhancement request
  • Work with vendor on work estimates
  • Provide Reports on demand
  • Access audit reports
  • Groups audit reports

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Education and Experience

  • Good Knowledge on Cloud platforms and Java Design principles/ functional programming concepts.
  • Bachelors degree, preferably in Computer Science or related field
  • 3+ years of Information Technology experience
  • Experience with AEM Developer tools such as Apache Felix, Apache Sling, Jackrabbit, CRXDE, etc.
  • LINUX/UNIX experience

Required Technologies and skills

  • Good Knowledge on AEM architecture and Cloud Platform services.
  • Good technical expertise of Web Server like Apache HTTPD, IIM etc.,
  • Good technical expertise on integrating log/app monitor tools like Nagios, New Relic, Splunk, DEVO and Dynatrace with AEM.
  • Good knowledge on AWS and CDN-WAF like Akamai.
  • Windows Powershell knowledge is a plus.
  • Good
  • understanding/knowledge
  • Ability to interpret/configure HTML Headers.

Language and Interpersonal Skills

  • Strong customer service and interpersonal skills such as teamwork
  • Strong written, verbal, and presentation skills
  • Ability to effectively communicate, cooperate, and collaborate ability to lead and influence technical peers and decision makers.
  • Candidate must have good organizational, time management, and planning skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.
  • Candidate must demonstrate problem solving skills.

Tools Specific Knowledge

Required

  • Knowledge of Windows, Outlook, MS Teams, and basic Microsoft Office tools.
  • AEM Solar-Putty, Putty-Gen (Or any equivalent bash app), WinSCP (or any equivalent SFTP app), CRX Package Manager, CRX/DE, Touch UI, AEM System Console, browser's developer tools.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture
  • Boundless opportunity
  • Continuous innovation
  • Delivering the promise of Diversity, Equity and Inclusion
  • Championing Corporate Citizenship

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC' on the Toronto, New York, and the Philippine stock exchanges, and under 945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife

/John

Hancock

, we embrace our diversity. We strive to attract,

develop

and

retain

a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment,

retention,advancement

colour

, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to

provide

equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process

.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with

applicable laws and Manulife/John Hancock policies

.To request a reasonable accommodation in the application process, contact

.

recruitment@manulife.com