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Description
About this role
About the role
Join one of the world's top FinTech companies and work with us on our Aladdin platform, used by over 200 of the top global corporations. Our global team is close-knit and shares a common goal of providing the very best possible level of support to our business partners and customers. We embrace diversity and offer Flexible Time Off, collaborative working spaces, and other benefits.
We have a wide and multifaceted stack and skillset, and we're particularly interested in meeting individuals with skills in Strong Leadership, Data-driven Analysis, Linux, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure, Amazon AWS, and Google. We are looking for someone with a strong background in supporting mission-critical applications, a track record in outstanding service delivery across infrastructure, and problem-solving.
Team Overview
Platform Client Engagement (PCE) is part of the Platform Product Office within BlackRock's Aladdin Engineering organization. Our team supports over 200 external organizations that use Aladdin offerings. PCE plays a crucial role liaising between our Aladdin business and the Aladdin platform, providing technical support for Aladdin clients, leading the technical implementation of Aladdin at new clients, and providing business development support and management of projects for client technology requirements.
Job Purpose / Responsibilities
The candidate will work in the PCE Aladdin Client Connectivity team, developing strong working relationships with a myriad of Internal and External teams to deliver tactical and strategic connectivity solutions and support for our client base accessing the Aladdin products.
- Coordinate the technical last mile implementations and/or changes for new and existing Aladdin clients
- Coordinate maintenance and support of client connectivity
- Participate in strategic connectivity engineering design discussions
- Participate in ongoing documentation creation and maintenance
- Additional technical work in support of the Aladdin business
Qualifications
A successful candidate is expected to possess and demonstrate the following
Essential Skills
- An understanding of networking concepts
- Experience coordinating the implementation of enterprise networking technologies
- Technical troubleshooting of desktop technologies and basic TCP/IP networking
- Strong technical writing skills or previous documentation experience
- Good interpersonal and communication skills
- Self-motivated, driven, and able to work in a team environment
- Ability to resolve conflicting high-priority requirements
- Results-oriented professional committed to personally driving objectives to completion
- 2+ years of experience in a technical support engineer, desktop support engineer, IT help desk, or similar role
Desirable Skills
- Scripting or basic development language skills to automate common tasks
- Degree in Information Technology or Computer Science
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including retirement investment and tools designed to help you in building a sound financial future access to education reimbursement comprehensive resources to support your physical health and emotional well-being family support programs and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy support businesses small and large finance infrastructure projects that connect and power cities and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit
www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Job requisition #
R240504