Take a lead role in acquiring, managing, and retaining meaningful relationships that deliver outstanding experience to our customers.
you will be processing of manual payments based on instructions from internal and external clients. The individual will work closely with Client Service, Operations, Technology, and other relevant Stakeholders.
Job Responsibilities
- Understand and execute payment requests after performing necessary defined controls with 100% accuracy
- Communicate with external banks for payment status and follow up.
- Process/verify requests efficiently to maintain current portfolio and ensure aged items are escalated appropriately
- Identify opportunities for process efficiency & implement in a controlled manner
- Creating and updating of SOPs / Documentation while ensuring that the standards are followed To ensure that IT Policy / System accesses and other applicable JPMC policies are followed
- Address performance issues in a timely, consistent, and professional manner
- Maintain emphasis on deadlines, quality, and procedures
- Manage projects and work closely with other Partner sites
- Training new joiners within the team & helping them come up the curve
- Prepare MIS / Scorecard as required by senior management
- Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.
- Flexibility to work on Night Shifts/ extended working hours on high volume days
Required qualifications, skills and capabilities
- Post-Graduate with 4 years / Graduates with 6 yearsof overall experience with strong experience in International Payment Processing Operations
- Experience and a working knowledge of various aspects of Payment Operations. Experience in a Backoffice of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a supervisor would be beneficial
- Working Knowledge of SWIFT & international payment conventions & practices is preferable
- Strong Interpersonal skills to be able to communicate internally /externally across levels and should be a team player
- Understanding of Banking and Financial Services Industry
- Excellent verbal, written communication skills and good Presentation Skill
- Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word
Preferred qualifications, skills and capabilities
- A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through. Escalate issues as appropriate
- Strong ability to understand multiple systems and platforms
- Excellent detail orientation. Ability to delve into details with a view to solving issues and add value to existing functions
- Ability to understand key drivers of the business
- An acute client focused