$52,000 - $75,400 Annual

Sacramento, California

See The Original Here

$52,000 - $75,400 Annual

The Client Service

Operations Senior Associate

oversees operational activities and client inquiries

for some of our largest Asset Owner clients on the West Coast

.

This role monitors and helps govern the performance of all business unit

s

hared

s

ervice

t

eams, Global

CoEs

and Service Delivery operations as it relates to the overall service

level for our

clients.

As

Client Service Operations Senior

Associate

you will

  • Support the identification and resolution of work processing issues to streamline operations.
  • Participate in task realignment activities including identification of work to be realigned, drafting
  • procedures
  • and providing training and support to new processing teams.
  • Monitor day-to-day service delivery of Business Unit shared service teams and COEs for assigned clients.
  • Respond in a timely manner to both internal and external inquiries.
  • Build and
  • maintain
  • strong client and inter-departmental relationships.
  • Escalate unresolved issues or problems to Officer/AVP/VP.
  • During the course of
  • normal day-to-day operations,
  • be responsible for
  • identifying
  • any unusual or potentially suspicious transaction activity and report and/or escalate
  • in accordance with
  • corporate policy and guidelines detailed in relevant operating procedures.

These skills will help you succeed in this role

  • Strong critical thinking and
  • problem solving
  • skills.
  • Accuracy and
  • detail oriented
  • mindset
  • Interpersonal and oral communication skills

Salary Range

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.