At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
We are currently seeking a Mortgage Support Analyst for our Loss Drafts and Hazard team in Owensboro, KY. In this role, you will be responsible for performing the activities required to provide support to Mortgage personnel for operational issues and inquiries. An ideal candidate will have strong verbal and written communication skills, critical thinking skills and strong organizational skills.
Key Responsibilities
- Analyzes, develops, recommends, and communicates policies and procedures affecting the Mortgage business line.
- Interfaces with other internal departments and vendors to help ensure operational soundness and system compatibility.
- Assist in reviewing and testing processes completed by vendors to ensure accuracy and compliance with established standards.
- Conduct trainings on processes and procedures for internal teams and vendors. Update policies and procedures documentation as necessary.
- Provides overall problem resolution for operational and system issues.
Basic Qualifications
- Bachelors degree, or equivalent work experience
- Five or more years of mortgage experience
- Minimum of two years as a Mortgage Support Analyst 1 or equivalent
Preferred Skills/Experience
- Thorough knowledge of Banks operational policies, procedures, products, and services
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills
- Strong interpersonal, verbal and written communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
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If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our
disability accommodations for applicants
.
Benefits
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours)
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the