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Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

The Strategic Design group at RBCx helps build and sustain innovation from concept through launch and beyond. We are looking for a Manager, CX Strategy to shape products, services and customer experiences.

WHAT WILL YOU DO?

Consulting

Strategic Ideation

Facilitation

Research

Storytelling

Manage

WHAT DO YOU NEED TO SUCCEED?

Must have

  • Research Experience conducting qualitative and quantitative research to uncover human insights with a focus on solving business challenges.
  • Presentation and Communication Experience synthesizing research results into strategies and tactics.
  • Stakeholder Management Ability to work with cross functional teams to align on solutions.
  • Strategic Problem Solving Define solutions grounded in human insight.
  • 1-3 years in a similar role
  • Strong skills & working knowledge of the tools of the trade (usability testing, Optimal Workshop, Usertesting.com, etc.)
  • Demonstrated ability to deliver well-thought-out design recommendations based on user research (portfolio)
  • Experience working in fast paced, experimental or start-up environments
  • Understanding analytics tools (Google Analytics, HotJar, etc.) and incorporating them into research recommendations a bonus

Nice-to-have

  • Design Experience
  • Data Analysis Experience
  • Product Management Experience

What's in it for you?

This position provides the opportunity to work across business lines and find novel solutions to challenging problems. Our team is focused on keeping a culture of curiosity, growth and support each other. We are constantly looking for new ideas and experimenting with different approaches to our work.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work

Job Skills

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I

and Equal Opportunity Employment

nclusion

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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