- About the Role
- This role is responsible for delivering HR transactions in a timely and accurate manner leading logical conclusions to inquiries executing against required data received and record maintenance and understanding of HR policies and procedures requirements. The role works closely with internal stakeholders such as Employee relations, compliance team, HRBP and US stakeholders.
- The Human Resources Specialist 4 position performs complex human resources duties in support of active team member and former team member around employment file retrieval and special projects as assigned. This involves
- Responsibilities
- Gathering documents from multiple systems to support requests for documents/data, based on analysis of when the employee worked for us and where documents may exist
- Providing customer service by addressing inquiries and escalations from employee, managers and the HR community.
- Identifying trends and making recommendations for potential solutions when issues arise.
- Documenting all requests in workflow tracking by providing complete information of what, who and when the requests was completed.
- Providing file retrieval support on Acquisitions and Divestitures
- Ensure proper delivery/service and follow internal guidelines for release of production items
- Essential Qualifications
- 3+ years of clerical experience, customer service experience, or a combination of both demonstrated through work or military experience
- Careful attention to detail is required as the specialist will need to identify and redact potential customer data and personal identity information (Date of Birth/SSN)
- Desired Qualifications
- Intermediate Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to interact with all levels of an organization
- 1+ year of operations environment experience
- Adobe Acrobat Professional experience
- Solid problem solving skills
- Strong analytical skills with high attention to detail and accuracy
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Ability to handle confidential material in a professional manner
Posting End Date
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in USAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy