- SALARY:NONE
- Melbourne, Australia
Melbourne, Australia
Supports international or multi-site Human Resources projects and operational activities independently or with minimal supervision (70%). Handles complex incoming inquiries and directs them to appropriate Human Resources specialists as needed (30%).
About Vanguard
More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs.
Evidently, it
was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.
Today, Vanguard is one of the world's largest investment management companies, serving more than
50 million investors
worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.
Team & Opportunity
Reporting into the Head of Total Reward & Crew Central, th
is people focused
HR Operations Coordinator will have key accountabilities across all areas of HR.
This role will
also
have y
ou work in partnership with the business to provide advice and front-line support
to our
leaders
and
crew
, whilst working as part of a
wider,
collaborative
Human Resources team
.
This role presents an exciting opportunity for someone eager to embark on a fulfilling HR career within a highly collaborative environment
which
offers a
comprehensive
ground
ing
in core HR processes
, with the opportunity to stretch and grow aligned with your
interests
.
Duties and Responsibilities
- Supports
- core HR
- o
- perational work
- for the full
- crew life
- cycle
- from
- onboarding to
- offboarding
- Responds to
- crew
- and leader
- inquiries about
- HR policies and processes
- . Assesses complexity of requests and answers directly or escalates to other Human Resource specialists.
- Partners with key internal teams to
- support the
- accurate
- and
- timely
- payment and administration of benefits for crew.
- Maintain
- accurate
- HR records and databases, ensuring
- data accuracy and integrity, and
- compliance with relevant legislation and company p
- olicies.
- Leverages various internal systems
- to respond to, document, and
- monitor
- inquiries. Educates crew on self-service options.
- Builds Human Resources acumen and business acumen to serve crew more effectively. Assists Human Resources crew with miscellaneous tasks as needed.
- Participates in special projects and performs other duties as assigned.
Skills &
experience
- Previous
- experience
- in a role with similar
- responsibilities
- Strong attention to detail with the
- a
- bility
- to
- follow
- a documented process
- Proficient in interpreting
- and apply
- ing
- business
- policies
- Ability to plan and prioritise tasks in a high-volume environment
- A skilled communicator that can effortlessly support
- crew
- at
- a range of levels
- S
- ervice orientated
- with a desire t
- o
- mainta
- i
- n
- high leve
- ls
- of
- crew
- satisfaction
- Continuous improvement mindset
- to drive
- efficiency
- and process improvement
- Experience
- maintaining
- confid
- en
- tial and
- accurate
- data
- within a
- HR Information System
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement Do the right thing.
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.