Job Description
The Head of Business Operations and Strategy leads a global team of 160+ associates responsible for delivering cross-Asset Management (AM) business operations and the CRBO (Compliance Risk Business Operations) strategy team. This leader is a key partner for leaders across AM and other Fidelity business units ensuring the delivery of key business initiatives and support services.
- Lead the business operations, planning and administration functions across AM.
- Lead the AM Data Office (AMDO), overseeing AM's data governance and strategy program, and chair the AM Data Governance Steering Committee. The AMDO serves as a central utility to drive AM's key data initiatives and partners closely with AM Technology, FFIO, and the Enterprise Data Management Council.
- Lead the Advanced Process Solutions (APS) team, which is responsible for driving operational excellence and implementing AI/emerging technologies to drive efficiency and reduce risk. The APS team also leads CRBO's Citizen Development Program, facilitates design thinking assessments, and delivers advanced data analytics capabilities.
- Lead the Alternative Investments Project Management team, which includes support for onboarding alternative investments across the organization and driving AM's alternative product governance strategy as well as other business initiatives.
- Lead CRBO's Project Management and Strategic Support team, which is responsible for project and program management for key CRBO business initiatives.
- Lead business management and strategy for CRBO which include internal communications, intern/college program, and management of scorecard/QBRs/KPIs.
- Partner with AM Technology and business partners to provide business analysis and support for CRBO's technology portfolio using Agile principles.
- Manage AM's global real estate strategy and planning in partnership with FREC
The Expertise and Skills You
Bring
The successful candidate must be a proven leader with a minimum of 15 years' experience leading multi-functional and geographically dispersed teams and a track record of delivering that achieve positive, measurable results.
- Proven leadership of major transformation initiatives in businesses where technology is foundational to the underlying operations, growth, and client service.
- Ability to effectively influence, lead and motivate direct and indirect teams across multiple locations, and time zones, to support companywide objectives. The ability to lead and influence is critical inside and outside of the AM organization.
- Strategic thinker with a track record of collaborating with business partners in support of innovation, transformation, and business growth.
- Demonstrated a data-focused approach to decision making, both in day-to-day leadership and strategic tradeoff analyses
- Demonstrated excellent verbal and written communication skills with the ability to effectively communicate with technical and non-technical users across all levels of the organization.
- Ability to work in an interdependent, team-oriented environment and effectively manages resources and relationships outside of one's direct control.
- Provides management focus and discipline by translating strategies into specific goals, action plans and deliverables.
- Ability to diagnose problems quickly and foresee potential issues.
- Understanding of current regulatory frameworks and challenges in different regions domestically and globally.
- Intellectually curious and model a culture of continuous learning, mentoring, and coaching.
The
Team
The Head of Business Strategy and Operations works collaboratively with leaders within and outside AM to ensure the decisions made are aligned to business strategy and delivery of key operations while supporting business efficiency and managing risk. Most decisions are made autonomously but will require the awareness of key senior leaders, e.g., Head of AM, Head of AM Finance and Head of CRBO. Below are illustrative examples of the decisions this leader is responsible for making.
- Partners with Fidelity Corporate Real Estate (FREC) managing the AM's global footprint ensuring AM's senior leadership is informed of key decisions.
- Partners closely with AM Technology and FFIO leadership to ensure alignment on AM's data program and overall data strategy.
Certifications
Company Overview
Fidelity Investments is a privately held company with a mission
to strengthen the financial well-being of our clients.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a
Glassdoor Employees' Choice Award
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling
Dynamic Working
. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry
detailed in this document
We invite you to
Find Your Fidelity
fidelitycareers.com
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to
accommodations@fmr.com