Job SummaryJob Description
What is the opportunity?
As the GSI Online Specialist, you will be the key contact for Plan Administrators, Advisors, Sales Representatives, and internal partners providing superior implementation support and service during the submission process of new client business and adding a new product for existing clients. You will proactively gather all submission document information ensuring all necessary clarification and approvals as well as resolving any outstanding questions prior to the final submission.
What will you do?
Send application link to new employees and complete follow-ups on all online new hires
Investigate and respond to online error inquiries regarding employees who are unable to access the GSI Online Application Tool
Review and Investigate HR Validation Online Error report to determine cause of errors originating from Group Portal
Provide application process training for existing clients
Manage conversion of paper cases to online process
Facilitate Plan Administrator training on conversion process for non-integrated groups
Inform, encourage, and share best practices with all internal/external partners to assist in achieving a seamless online application process
Demonstrate engagement through participation in 1x1 coaching, team meetings, huddles, training, contribution to employee engagement survey action plans and process improvement activities
Here's what we need from you
Must have
1 to 2 years experience in Insurance, preferably GSI or Group Insurance
Post-secondary and/or applicable work
Excellent organizational and multitasking skills
Proven verbal and written communication skills
Presentation skills and techniques
Ability to work under tight timelines
Nice to have
Bilingual (French) is an asset
RBCI system knowledge (Ingenium, UnderwritingPro, CCT, BIC)
Sound knowledge of Microsoft Office
What's in it for you?
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your business and career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity and grow your business
RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives so you can focus on what you can do best putting clients first.
Job Skills
Additional Job Details
AddressCityCountryWork hours/weekEmployment TypePlatformJob TypePay TypePosted DateApplication DeadlineIand Equal Opportunity EmploymentnclusionAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities atjobs.rbc.com