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Global Shares a JP Morgan Company are currently expanding our service desk team and are seeking a Customer service analyst to service our clients through the French language.The successful candidate will have the opportunity to work with a dynamic and gloabl team servicing international clients.Job ResponsibilitiesProvide excellent customer service via email and phone at 1stand 2ndlevel responseEscalate unresolved issues to 2ndand 3rdline support teamsInteract with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)Provide ad-hoc training and education to users as well as contribute to Knowledge base articlesMaintaining contact with customers throughout the ticket life cycleTo identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.Required Skills, Knowledge and CapabilitiesExcellent Customer Service skills in telephone and email etiquette through the English language.Strong problem solving skills.Client focus, interpersonal skills and ability to network.Proactivity and Continuous Improvement mindset.Maintains highest level of technical skill in field of expertise.This position requires a high degree of discretion and judgement.Passion for learning new things every day and a continuous improvement mindsetPreferred Skills, Knowledge and CapabilitiesUniversity degree in Economics, Finance or equivalent work experience desired.Experience in Customer Service role, preferably in the Financial Services or Software industry.Experience with Contact Center solutions