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At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Highlights

  • Documents quality issues, performance measures and quality improvements for management review.
  • Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards for various controls supporting EF Servicing Loss Mitigation, including Repossession, SCRA protections, Litigation, Default Judgments, Settlements, Payment Plans.
  • Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.
  • Provides information to assist in giving feedback to employees and in the training of employees.
  • Provide support in the development of new controls, enhancements to existing controls including script writing and formation of QC spreadsheet templates.
  • Successfully produce recurring Daily, Weekly, Monthly Controls and ensure any identified errors (human, process, or system created) are escalated and remediated in a timely manner.
  • Align oneself in a manner consistent with U.S. Bank Equipment Finances core behaviors and Client Advocacy Principles.

- High school diploma or equivalentBasic Qualifications- Thorough knowledge and understanding of the products and services applicable to the assigned areaPreferred Skills/Experience#WCIBO#USBOps

The role offers a hybrid/flexible schedule, which means theres an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our

disability accommodations for applicants

.

Benefits

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours)

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal

KNOW YOUR RIGHTS

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the

E-Verify program