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Customer Service Associate

Remote - USCustomer ServiceR15433Job IDApply

The Opportunity

We're growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Call Center, you'll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations.

SALARY $42,000- plus ability to earn 5% annual bonus

Must be willing to work ANY 8-hour shift within our hours of operation, 7am7pm Central Time, MondayFriday, based on business need (NO WEEKENDS)

Upcoming Training Class May 28th, 2024 - August 12th, 2024

10 Weeks Paid Virtual Training

The Team

You will join our Life Service Center team. We are a team that is customer-focused & consultative. We highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. We are the experts in Life Insurance products at MassMutual and emphasize problem solving and adherence to policies and procedures.

The Impact

Educate customers about their life insurance policies with MassMutual.

Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact.

Balance time effectively to ensure the department meets expected service levels.

Apply knowledge to handle many problems independently while seeking guidance in highly complex situations.

Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time

The Minimum Qualifications

High School Diploma (or GED)

1+ years of customer service experience (or Undergrad Degree in lieu of experience)

The Ideal Qualifications

Proficiency with Microsoft Office Suite

2+ years of Customer Service Experience

Bilingual a plus (Spanish)

Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking.

Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows

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EEO Statement(Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.

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