About this role
Wells Fargo is seeking a Control Management Manager.
In this role, you will
- Manage and develop a team to handle complex customer service tasks and create Escalations related initiatives and programs to support business goals and objectives
- Engage internal partners associated with the Escalations functional area
- Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area
- Make decisions and resolve issues regarding internal and external client complaints
- Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives
- Collaborate with Customer Service team and first line supervisors
- Interact directly with internal and external customers to resolve their inquiries and complaints
- Manage allocation of people and financial resources for aligned functional area or business group
- Mentor and guide talent development of direct reports and assist in hiring talent
Job Description Summary
Covers jobs responsible for partnering with their relevant business group todevelop and maintain a strong control environmentleading to theearly identification and sustainable mitigation of operational risk. Responsible for Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, Control Governance & Reporting, and Control Programs.
Business Control Management
About this role
Wells Fargo is seeking a Control Management Manager... At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The CB / CIB Control @I&P is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
In this role, you will
- of Associate Managers and/or Sr Officers / Officers, Associates, Specialists / Sr. Specialists from cross-functional teams in accomplishing group strategic priorities.
- Manages and develop a team
- Executes and implements
- business control priorities and strategy
- drive the control agenda
- in developing risk mitigation strategies for complex and highly integrated business specific risk across different business lines
- Act as an advisor to more experienced leaders
- for programs, policies and procedures to ensure alignment with regulatory requirements and risk strategies.
- Evaluates and provides strategic guidance
- for process improvement and risk control development by managing and directing teams on strategy and execution of activities
- Identify and recommend Business Controls opportunities
- Supports to the business for the
- design of business-specific risk controls/processes
- Ensures that
- business control issues are proactively identified and addressed appropriately, escalating
- related to a line of business and/or an Enterprise strategy with considerable impact across the Enterprise and externally.
- Oversees programs or initiatives
- functional area to meet moderate to high-risk deliverables by ensuring that all business risk issues are proactively identified and addressed appropriately
- Determine appropriate strategies and actions of Business Controls
- with corporate, business heads, Corporate Risk, Legal, Audit, regulators, and industry partners regarding risk management of business-specific risk programs.
- Key interface and fosters relationships
- and financial resources to ensure commitments are met and aligned with strategic objectives in Business Controls functional area
- Manage allocation of people
- Mindset
- Develop and guide a culture of Strong Controls
- , talent development
Required Qualifications, International
- or 15+ years of financial services industry experience, of which 10+ years must include direct experience in risk management, 10+ years of management experience
- Overall 15+ years of experience in risk management
- B Com, BBM, MBA, M Com with Business, Finance, Banking, Accounting or Economics as preferred major subject.
- like Asset based leasing and lending, Client Coverage groups / Middle Market Banking, Securities, Commercial Real Estate, Banking, Capital Markets, Asset Servicing, Asset Management, FX, Trade Services and Operations and or other Wholesale Banking services support
- Understanding of Wholesale Banking / Commercial Banking / CIB products and services
Desired Qualifications
- Experience in
- assessing risk
- Adaptable to a dynamic work environment with
- multiple priorities and strict timelines
- Proven ability to work within a team environment as well as individual accountability
- Ability to make
- timely and independent judgment decisions
- results-driven environment
- Ability to
- synthesize data from a variety of sources
- Novice negotiation skills includes the
- willingness and ability to question decisions
- Experience
- evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls
- Familiar with various
- quality assurance techniques, issue verification frameworks and role of issue oversight
- Audit, or internal controls
- Understanding of
- US banking regulatory requirements
- Experience working in a
- matrixed environment
- Ethical integrity and demonstrated ability
- to identify risks and confidently raise issues
- to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and controls aligned with business/customer processes
- Leadership and project management skills
Primary Responsibilities include International Governance
Job Expectations
- Perform process walk throughs to identify and raise self-identified issues and heighten Issue Management discipline in the frontline. Facilitate workshops for aligned business verticals or trigger events in BAU, Review and Challenge Board prep, Suite of Controls reviews post workshop and day to day in BAU, Conduct NBI Review, Day-to-day contact for business or enterprise function
- Risk Identification Support
- Conduct weekly issue meetings with business partner(s) inclusive of designed strategy to remediate issues which garner residual risk reduction, Review and approve PVCs, issues, CAs, ISMs and tollgate documents, Conduct thematic analysis across assigned vertical as well as with peers, Facilitate Tollgates, Review issue status updates
- Issue Management Support
- Perform reviews on transitions per Transition Framework, Controls opinion/acknowledgement, Second-line engagements etc.
- Transition Control Related Reviews
- Provide Control support for GDA Mapping for I&P Legal Entities in partnership with the RCSA program team.
- Risk & Control Self-Assessment (RCSA)
- Assesses controls to ensure appropriately mitigates risk, Partners with BG/EF to appropriately design controls and QA/QC monitoring activities, Partner with business process owners in process and control design
- Control Design & Evaluation
- Support the Control Council and help build stronger accountability and ownership in the control environment
- Control Council Routine
- Establish Controls governance/reporting routines to provide Risk & Controls landscape view and escalate issues as appropriate. Identify emerging risks or escalations that require IP CLCC/ Risk & Control Committee review, Provides root cause analysis and plans actions for breaches of defined reporting triggers, Partners with BG/EF leaders to develop Risk & Control Governance Committee and forum materials/discussion items, Participates in the BG/EF design of key metrics to oversee business risk, Facilitate other front-line governance activities
- Governance & Reporting Routines
- Executes against the requirements of enterprise Control Programs as set forth in Policy and by the Control Programs team, Partner with business process owners to execute risk program execution (
- Control Programs
- e.g.,
- Provide input into enterprise policies and procedures, Key business initiatives and continue to engage in Risk & control management discussions with the LOB Functions, Business partners and Operations
- Advisory role
During the recruiting process you may be considered for a role based on your expertise in a particular Control LOB. Additionally, each business has a specific location strategy, therefore your candidacy may be determined based on your current location. Remote work locations are not available for these roles so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.
Posting End Date
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in USAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit
Disability Inclusion at Wells Fargo
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