About this role
Wells Fargo is seeking a Control Management Director for Consumer Operations Control, leading the control coverage for Fraud and Claims Management (FCM) Operations. The role will report to the Consumer Operations Control Management Executive. The Director will manage a team of control management professionals, interact with, support and challenge partners, and drive priorities to execute key risk management priorities and programs. The leader also will serve as a member of the Consumer Operations Control leadership team, influencing and acting as a leader among peers within that team on various Consumer Control-wide initiatives.
In this role, you will
- Provide vision and set direction for overall control coverage for the FCM Operations functions
- Provide thought leadership to the business as they develop and implement strategic solutions to highly complex business challenges
- Be responsible for execution excellence across our issue management portfolio
- Oversee activities to ensure the FCM Operations functions comply with regulatory requirements and company policies
- Lead a team of experienced risk and control management professionals.
- Collaborate with and influence all levels of within the business, including peers and more experienced leadership
- Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives
- Develop and guide a culture of talent development to meet control team objectives and strategy.
Required Qualifications
- 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
- 4+ years of Management experience
Desired Qualifications
- Outstanding communication skills, both written and verbal, with a track record of presenting to senior leaders, regulators, auditors and other key stakeholders
- Deep working knowledge of operations practices and risks
- Fraud and Claims Management experience
- Substantial experience executing risk management programs, particularly operational risk programs (e.g., issue management and RCSA), managing compliance risks, and leading highly effective issue management
Job Expectations
- Onsite presence is required 3 days a week at one of the posted locations
Posting End Date
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in USAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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