See The Original Here

Job Summary

Job Description

What is the opportunity?

As a Client Services Operations Specialist you will provide day-to-day Customer Service for service delivery re Service Level Agreement (SLAs), compliance with Standard Operating Procedures (SOPs), and quality via processing, reports, online monitoring, and any assigned tasks. You will escalate unresolved issues or significant breaches of SLAs as well as providing technical and business process expertise for GSI system processing, problem identification and resolutions.

What will you do?

Process changes and provide ongoing maintenance by processing all member changes or client requests (adds/changes/waiver/salary/class/terminations etc.) within SLA

Provide support to Account Specialists, internal partners, and Suppliers for clarifications/processing that are outside of the norm requests

Manage incoming workflow, tracking and support workflow backup when required

Process On Demand and any other report based work daily as assigned

Process daily payment application

Escalate issues of concern to the manager for resolution or action

What will you need to succeed?

Must Have

Superior knowledge of Excel and Word

Strong decision making, analytical and problem solving skills

Well developed and demonstrated conflict resolution skills

Capable of delivering information to partners, management, and staff

Demonstrated change management and collaboration capabilities

Multitasking skills

Nice to Have

Knowledge of Life and Health products for Group & GSI

Knowledge of multiple RBCI and supplier systems

Expert knowledge and understanding of processes

Working knowledge of RBC compliance and regulatory requirements

Whats in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

Competitive pay and high-earning potential

All the tools, training, and team support you need to grow your career

Flexible work/life balance options

Sophisticated RBCI software tools to boost your productivity

Job Skills

Additional Job Details

Address

City

Country

Work hours/week

Employment Type

Platform

Job Type

Pay Type

Posted Date

Application Deadline

I

and Equal Opportunity Employment

nclusion

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

jobs.rbc.com