At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.
MFS Investment
Management
is
seeking
Client
Service
Representatives
to
incoming
telephone
inquiries
various
clients
and
provide
general
product knowledge about
financial
non-financial
transactions. This position provides an excellent training program to start, with the opportunity for advancement after six months.
WHAT YOU WILL DO
- Responds to incoming phone calls from existing and potential MFS clients about MFS products.
- Processes a variety of routine and complex financial and non-financial transactions while meeting or exceeding department standards for productivity and quality.
- Resolves basic account problems and questions initiates research on more complex problems by directing to appropriate work area for resolution.
- Communicates by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.
- Maintains proper documentation of telephone calls and performs additional duties as requested.
- Interacts with other departments within the Service Center to resolve problems and answer questions.
WHAT WE ARE LOOKING FOR
- Associate's Degree or equivalent experience preferred
- 0-1+ year customer service experience preferred
- Strong communication and analytical skills
- Strong attention to detail and organizational skills
- General knowledge of Microsoft Office products preferred
- Employees in this role are required to be physically present in the office
#LI-CD1
#LI-HYBRID
At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesnt align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.
What we offer
- Generous time-off provided including Responsible time off for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
- Family Focus Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
- Health and Welfare Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
- Wellness Programs Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
- Life & Disability Benefits Company-paid basic life insurance and short-term disability
- Financial Benefits 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs
Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.
MFS is a
hybrid work environment
.
If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at
617-954-5000
MFS is an
Affirmative Action and Equal Opportunity Employer
Please see the