Join the team that is offering the top-tier quality of Client Services for our World's largest Payments network!
As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements and acting as a primary point of escalation for Korea Corporateclients.The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.
JobResponsibilities
- Act as the primary and trusted contact forCorporateclients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients
- Understand clients' business to help identify solutions, client efficiencies and cross sell opportunities
- Obtain strong problem solving skills to provide quick resolution on issues
- Identify and escalate issues in a timely manner
- Deliver a regulatory requirement to clients especially FX regulation in relation to cross-border incoming and outgoing transactions
- Collaborate across teams, business partners and stakeholders to offersolutions for clientstoachieve and maintain high levels of Client Satisfaction
- Participate in service delivery initiatives and client management/handholding
- Provide back-up customer service function to team members when required
- Take ownership in pending cases through a close follow-up and proactively make an update to clients
- Ensure that client issues are escalated appropriatelyand compliance with audit and risk policies and procedures on the bank's operational process and product functionalities
Required Qualifications, Capabilities, and Skills
- At least 5 years' experience in an established Financial Institution with Client Service or Treasury Services experience
- A strong understanding of the cash management business, products, and operational procedures
- Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
- Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
- Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
- Ability to work well within tight deadlines and good time management skills are required