Job SummaryJob Description
What will you do?
- Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and
communicating with clients throughout the branch
- Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
- Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of
RBC partners, or personally fulfil client solutions.
- Understand & resolve client concerns, where possible, at first point of contact and be responsible for answering incoming calls and
resolving business account inquiries, balancing cash daily and following established procedures if out of balance and uncovering
customer's personal or business needs and referring them to the appropriate staff members (refer credit requests, investments, new
accounts etc.)
- Educate & assist clients, especially business clientele with using RBC digital capabilities.
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing
transactions
- Perform business deposits, withdrawals, and bill payments. They will process night deposits, order, ship and prepare Canadian cash for
customer pick-up, order and ship foreign exchange currency and process customer service representative chute bags.
What do you need to succeed?
Must-have
- cash and custody experience
- Proven customer service skills, preferably in the financial or service industry
- Drive and self-motivation, as well as excellent communication skills and emotional intelligence
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Personal flexibility to work flex hours
- Eagerness to learn and determination to succeed
Nice-to-have
- Sales experience in the financial or service industry
- Knowledge of RBC Business accounts, products and offerings
Is this job right for you? Check out our video and decide for yourself!
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our
clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and
achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock
where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills
Additional Job Details
AddressCityCountryWork hours/weekEmployment TypePlatformJob TypePay TypePosted DateApplication DeadlineIand Equal Opportunity EmploymentnclusionAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities atjobs.rbc.com