• SALARY:NONE
  • LOCATION:NONE

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What Youll Do

As a

Business Request Associate

Here are a few examples of the kinds of things you'll do

  • Analyze and examine a high volume of customer requests for completeness and to determine the appropriate type of action needed to initiate processing.
  • Initiate workflow to meet customer service goals and coordinate related activity and information.
  • Communicate orally and/or in writing with internal or external customers to obtain missing information.
  • Process transactions/requests in an accurate and timely manner.
  • Provide business requirements on assigned topics and projects relating to PC letters, 614 letters, Manual upkeep, people searches, etc.
  • Perform other job-related duties or special projects as required.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Who You Are

  • Requires high school diploma or equivalent, plus 1+ years of related experience.
  • Good verbal and written communication skills required.
  • Problem solving, interpersonal, organizational and decision making, comprehension and interpretation skills desired.
  • Strong computer skills and business unit products, processes and software applications necessary.
  • Be a self-starter and have ability to work in a team environment.
  • Able to prioritize, adapt to frequent change, handle a large volume of work and maintain a high degree of accuracy.
  • Role requires becoming an associated person of Principal Securities Inc., which requires fingerprinting and a full background check.

Salary Range InformationSalary Range (Non-Exempt expressed as hourly Exempt expressed as yearly)Time Off ProgramPension EligibleAdditional Information

Location

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC).

You'll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, were not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) For additional information around work authorization needs please use the following links

Nonimmigrant Workers

and

Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, were bound by one common purpose to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees individually and all of us together. Explore our

core values

benefits

we're an exceptional place

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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