- SALARY:NONE
- LOCATION:NONE
About this Role
Wells Fargo is seeking a Quality Assurance resource which covers jobs responsible for reviewing actions, transactions, documentation, processes, and programs to ensure business line and quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.
In this role, you will
- Leverage approved process and procedures to inspect team members, ensuring they're following expectations
- Document quality issues and performance measures using the official system of record
- Work closely with internal customers/partners to meet their assessment needs
- Provide feedback and present ideas for improving or implementing processes and tools to leaders
- Provide information and assist in the feedback and education to staff being evaluated
- Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company process requirements or agency or government regulations
- Identify risks and problem areas and recommend improvements
- Research risks and develop solutions for problems identified
- Evaluate staff knowledge and compliance with governing policies, procedures and regulations using quality assurance scripts
- Consult with leadership related to results of assessments and monthly reporting
- Communicate overall process or transaction quality
- Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies
Required Qualifications, International
- Bachelors Degree
- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
Desired Qualifications
- Technical Operations Support Experience
- Good problem solving and analytical skills
- Ability to accurately process high volumes of work within established deadlines
- Sound risk management mindset and good understanding of compliance
- Moderate level of MS excel expertise
Posting End Date
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in USAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit
Disability Inclusion at Wells Fargo
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our