• SALARY:NONE
  • LOCATION:NONE

See The Original Here

Job Summary

Job Description

What is the Opportunity?

The RBC Dominion Securities Management team located in downtown Toronto is looking for a Branch Operations Assistant/Branch Technology Specialist to join their team! In this role you will provide administrative, operational and technology support to the branch advisor teams.

What Will You Do?

Branch Technology Specialist

  • Provide technology and hardware support to branch staff, ensure hardware in the branch (monitors, desktops/laptops, phones, printers, etc.) are kept in working condition and replaced when necessary.
  • System Access Manage & coordinate system access requests (new, change, remove), new employee onboarding, complete yearly control and application risk audit attestations.
  • Support branch users with set up of VPN/Citrix/BYOD Mobility.
  • Identify computer hardware, software and telecommunication malfunctions and take action to resolve issues.
  • Identify any issues that are not technology related and engage the appropriate team.
  • Responsible for branch technology initiatives, including coordinating rollout training schedules, promoting training sessions and national/regional training calls, hardware refresh, etc.
  • Liaise with back office to investigate application and technical support issues, provide timely updates to users, following up until resolved, escalate when necessary. Support branch users with contacting the Helpdesk for issues, open tickets, follow up and possible escalation.
  • Reporting support, including review daily and various compliance-related operational reports and projects for errors and/or issues and investigate/escalate accordingly. Support branch management team with various administrative tasks as needed
  • Proactive communication with branch staff to assess and support, including walking around to speak with branch staff in person. Participate in monthly technology conference calls and quarterly operation/admin meetings, sharing ideas and providing feedback.

Branch Operations Assistant

  • Meticulous attention to detail and excellent time management skills
  • Exceptional written and verbal communication skills in English
  • Strong Microsoft Office skills
  • A professional approach to all situations to create a positive working environment
  • Ability to complete duties independently seeking out own answers and solutions

Must have

  • Meticulous attention to detail and excellent time management skills
  • Exceptional written and verbal communication skills in English
  • Strong Microsoft Office skills
  • A professional approach to all situations to create a positive working environment
  • Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

  • Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
  • Knowledge of RBC Dominion Securities' systems and procedures, an asset
  • Experience in the securities industry is an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to building close relationships with client

Job Skills

Additional Job Details

Address

City

Country

Work hours/week

Employment Type

Platform

Job Type

Pay Type

Posted Date

Application Deadline

I

and Equal Opportunity Employment

nclusion

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

jobs.rbc.com