- SALARY:NONE
- LOCATION:NONE
Hybrid
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Job Description
In Operations, the Fraud Detection Team is looking for a meticulous
Bilingual
Fraud Analyst
The Fraud Analyst is accountable for the discovery of fraud through case and trend analysis. They will also find opportunities across Operations for control enhancements .
To be a successful candidate, you must be a team player with strong analytical skills and a passion to do what is right for our customer.
Responsibilities
- Analyze cases to identify potential fraud completes all assigned cases in a timely manner that aligns with team objectives
- Willingness to work 12-8 eastern standard time on rotational or permanent basis
- Socialize fraudulent events, with key business partners, customers and advisors can include outbound calls to Customers and Advisors
- Responsible for placing alerts on systems when fraud is identified.
- Continuous risk assessment of controls
- Recommend new and/or enhanced fraud controls across Operations and Canadian contact centers based on data and control analysis
- Participates in and/or conducts meetings or training related to the fraud team
- Potential to assist with refinement and documentation of team practices, procedures and reporting
.
How will you create impact?
Your role in the detection and prevention of fraud is crucial to protecting our Customers, their data and their assets. Through analysis of suspicious incidents and operation controls you will play a key role in strengthening our fraud control environment.
What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
- A minimum of 3-4 yrs in a Fraud Prevention, Quality or Customer Service related position
- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
- Post Secondary Degree or equivalent business experience
- A true interest in fraud prevention and detection
- Works independently and as part of a team
- Detail oriented with ability to multi-task.
- Strong analytical skills
- Perform with high degree of accuracy which meets or exceeds the department standard
- Ability to perform complex case analysis
- Pro-actively seeks opportunities for self development
- Familiarity with various PC functions including Windows, Excel, SharePoint, and Word. Previous knowledge of multiple business units and product lines an asset
What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture
- Boundless opportunity
- Continuous innovation
- Delivering the promise of Diversity, Equity and Inclusion
- Championing Corporate Citizenship
#LI-HYBRID
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC' on the Toronto, New York, and the Philippine stock exchanges, and under 945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife
/John
Hancock
, we embrace our diversity. We strive to attract,
develop
and
retain
a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment,
retention,advancement
colour
, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to
provide
equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process
.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with
applicable laws and Manulife/John Hancock policies
.To request a reasonable accommodation in the application process, contact
.
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Salary range is expected to be between
If you are applying for this role outside of the primary location, please contact
for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact