Job Description
About this role
Wells Fargo is seeking a Human Resources Operations Representative who can support our HR shared services teams. Delivering effective and efficient HR Tier 1 queries via Webchats and Emails, advise for all matters relating to employees while ensuring service level agreements are met.
In this role, you will be involved with the following activities.
- Perform a variety of routine HR query management tasks pertaining to company policies, benefits, payroll, training, time away or any other HR related inquiries, in a service center or HR department environment.
- Work within internal human resources information systems (HRIS, such as ServiceNow and Workday) to assist in resolving basic issues or inquiries via Webchats and Email support.
- Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures.
- Review employee files and furnish information to authorized persons.
- Receive direction from supervisor regularly and escalate questions and issues to more senior roles.
- Support human resources operations seek ways to improve processes within established procedures.
- Must have excellent written and verbal communication skills in English language.
- Having minimum 2 years of work experience in voice support process for BPO/Call Centre or shared services environment.
- Having experience in query management for HR Tier 1 (HR Helpdesk) for BPO/Contact Center/HR Shared Service Center is preferred.
- Always ensure team's compliance with appropriate data protection legislation.
Key Skills Required
- Able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels.
- Able to use own initiatives, be proactive and able to identify appropriate solutions to problems.
- Must be focused with an eye to attention to detail.
- Able to work in tight deadlines and whilst managing stakeholder expectations.
- Committed to work with the team to maintain a positive team culture.
- Is open, receptive and adaptable to change.
- Demonstrates can do attitude and work with integrity.
Work Location Hyderabad
Shift Timings Rotational
Qualifications
- Any graduate /post graduate degree with minimum 2 years of work experience
- Preferably with HR administration experience
- Experience in Microsoft packages
Posting End Date
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in USAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy