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Job Summary

Job Description

What is the opportunity?

The Account Service Representative is responsible for processing routine data try and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Night Shift - Midnight to 800AM (various schedules), Onsite.

What will you do?

  • Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
  • Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
  • Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
  • Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.
  • Exercises due diligence in following operational risk policies, procedures standards and guidelines.
  • Ensures all authorities for the role are reviewed, understood, and adhered to.
  • Takes personal accountability for high achievement actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
  • Supports a client first mindset through communication and demonstrated positive behaviours

What do you need to succeed?

Must-have

  • Client Focus
  • Efficient and accurate data entry abilities.
  • Available to work from Sunday through Friday (maximum of 37h5)

Nice-to-have

  • Bilingual English & French
  • Ability to work in high volume & strict timeframe deadlines
  • Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to take on progressively greater roles
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

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I

and Equal Opportunity Employment

nclusion

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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